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Russ Linden & Associates is a management education and consulting firm, providing services that support organizational performance and change.

We offer open enrollment workshops as well as customized programs in such areas as collaboration, creating a customer-focused organization, the human side of change, and organizational learning.

Russ Linden's Management Columns:

Russ is one of a group of authors who write columns for the "Management Insights" series. These weekly columns are published online by Governing Magazine, and by Harvard's Kennedy School of Government. To see all of Russ's past columns, click on the Governing cover to the right.

Here's his latest column:

Sexual Assault at UVA: 4 Lessons in Crisis Leadership

There are better ways to handle a situation like the one that has ignited a firestorm at the University of Virginia.

The turmoil that has enveloped the University of Virginia since Rolling Stone magazine's publication of a scathing article describing a gang-rape at a fraternity party and a university culture "less concerned with protecting students than it is with protecting its own reputation from scandal" has done more than tarnish the reputation of a prestigious public institution. It has produced a primer on how not to lead during a crisis.

The Nov. 19 article included graphic references to a UVA coed, called "Jackie" by the author, who told the magazine she had been raped by seven men at a fraternity party. The article described a university culture in which sexual assaults "are kept quiet" not only by the university administration but also by students "as regrettable but inevitable casualties of their cherished party culture." Later that day, UVA President Teresa Sullivan issued a statement saying, in part, that the university "takes seriously the issue of sexual misconduct" and that Charlottesville police were being asked to investigate the alleged rape. Then she left the country for a previously scheduled conference.

That's when all hell broke loose. Students, faculty, alumni and others were outraged not only that a coed had allegedly been gang-raped but also that university officials had apparently done nothing more than offer their support to her. Dozens of current and former UVA coeds wrote to Rolling Stone describing their own rapes on the campus. A Charlottesville newspaper reported that Sullivan and others at UVA had learned of the alleged gang-rape in September but had done little except talk to fraternity leaders. ...

For the full column, click here, and for a complete list of columns, click the GOVERNING cover on the right.

Russ' Management Columns are now posted on his blog where you can also sign up to receive his columns as a quarterly email. See directions for signing up on the blog-site, to the right under Russ' photo.

For A Good Read Try:

"The Trusted Leader"

Most government agencies are filled with "technocrats"- employees with strong technical skills who are most comfortable working on the operational aspects of thier jobs. It sometimes takes years before they learn what Bob Stripling, a long-time city manager, discovered. As Bob puts it, "The longer I work in this business, the more I realize that it's fundamentally about managing relationships."

That's one of the key themes running through "The Trusted Leader". It shows how managers and leaders in government are finding ways to build trust, work across boundaries, and connect with a variety of stakeholders. Russ is pleased as both a contributer to this book, and a teacher in this field, to recommend this title as an insightful aid to those looking to broaden thier understanding in this area. For more on this new title, as well as ordering information, click on the cover below.

The Trusted Leader

 

Russ' latest book, is available
at the following location:

....copies are also available at Amazon.com, and Barnes and Noble.

What People Are Saying About

Leading Across Boundaries


Russ's Most Recent Columns on Management in Governing Magazine.


Russ's Most Recent columns on management innovations posted on the Public Manager website.


New PowerPoint:

The Art of Implementation


Previous Book:
Working Across Boundaries

What People Are
Saying About

Working Across Boundaries

 


Are you a "Collaborative Leader"?

Collaborative leaders understand how to lead as a peer (not only as a superior). They know that many of their most important projects require cooperation from people over whom they have no formal authority. Thus, they use the art of influence to gain cooperation. Read Russ's article on collaborative leadership, which appeared in the summer, 2003 issue of the Leader to Leader journal. Click here to see the article in its entirety.


"The Quest to Become 'One' "- A Report by Russ Linden*

Have you ever wondered,"How do I get all of the employees to start pulling in the same direction?" "Why do some managers still make it thier career strategy to hoard information instead of sharing it?" "Why is it difficult for the workforce to see the big picture?"

In recent years, several large federal organizations have tried to answer these questions through initiatives aimed at getting all of thier untis to work as "one". This report describes three such efforts in detail, at the Department of Veterans Affairs, Department of Transportation, and NASA. Each used different approaches, but they undertook their initiatives for the same reasons: their customers demanded it, ans they couldn't succeed as fragmented entities.

This paper examines what it means for large public agencies to work in an integrated way, across the hurdles faced in doing so, the strategies that seem to work well, and some lessons learned.

read more >

* This report was published by the IBM Center for Business of Government. You can learn more about ths Center at: www.businessofgovernment.org.


Location:
336 Parkway Street
Charlottesville, Virginia 22902
Contact:
Phone: (434) 978-7775
e-mail:russlinden@earthlink.net

Website updated: Jan 22, 2015

PowerPoints updated: March 18, 2009