2204
Little River Rd.Haymarket, VA 20169
phone: (703) 754-9337
e-mail: mwmarva@aol.com
Martha Marshall specializes in helping organizations manage for results, improve their performance, redesign their budgeting process to invest in results and deliver excellent customer service. She is a frequent facilitator, lecturer and trainer at regional, national and international conferences on performance measurement and balanced scorecard approaches. Ms. Marshall has helped organizations build capabilities and successfully apply customer-focused techniques for strategic planning, learning, innovation and performance improvement.
As a manager at Prince William County, Virginia, she helped design and implement a nationally recognized managing-for-results system. She also led initiatives to identify and implement successful solutions and technologies through benchmarking and adaptation of best practices from other sectors; launched organization-wide initiatives to deliver quality service through employee participation and innovation; designed and managed customer service and quality programs.
Martha has consulted with over 50 cities, counties and states across the US counties with planning, managing and budgeting for results. She also conducts research and training on government performance management with the Urban Institute, the International City and County Management Association, the Innovation Groups, the National Civic League and the Sloan Foundation. Martha is a board member of the American Society of Public Administration's (ASPA) Center for Accountability and Performance and a member of ASPA’s National Council.
Her research and work in citizen engagement was featured in an article she co-authored titled "21st Century Community Focus: Better Results by Linking Citizens, Government, and Performance Measurement" which was published in the November 1999 issue of ICMA's Public Management Magazine. She is co-author of the facilitator's handbook for the University of Vermont's video series "Managing for Results: The Key to More Responsive Government".
Martha has a Masters Degree in Urban Affairs/Urban Management from Virginia Tech, and a Bachelors of Arts Degree in Psychology from Randolph-Macon Women's College.
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