Peter Block, author of Flawless Consulting
"A clear, practical, step-by-step guide to redesigning public service."
Barbara Dyer, President of the Hitachi Foundation, and former special assistant to the Secretary of the Interior
"Russ Linden's Workbook for Seamless Government is a must read. Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness. The workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques."
Bob Havlick, president, The Innovation Groups, a non-profit organization providing support and networking services to local governments.
"Workbook for Seamless Government represents a major step in the process of bringing theory to implementation. Chapter 11, 'Communicating and Marketing Your Project' is worth the price of the admission. The workbook will be an invaluable tool, even a friend, for any employee of local government. You will keep it close by as an essential reference guide."
Carloyn Burstein, Ivy Planning Group, and former executive with the Federal Quality Institute
"Used as directed, the workbook should allow a team to proceed without a high-priced consultant. It is that good! The workbook is highly readable, jargon free, and filled with relevant examples and work exercise sheets. It is also filled with amazing good sense … especially about practical pitfalls."
Steven Schwartz, director, Stutzman Alcoholism Treatment Center, New York State Office of Alcoholism and Substance Abuse Service, Buffalo, New York
Finally, a practical, step-by-step guide for producing better government! Russ Linden warns of 'speedbumps' and gives practical hints to avoid these early disasters. He also has wonderful insights into the world of the senior managers who can either champion or destroy the best efforts of work teams."
Jacqueline Rogers, senior fellow, School of Public Affairs, University of Maryland, and former secretary of the Department of Housing and Community Development, State of Maryland
"Having used Seamless Government in classes for several years, I'm delighted to see the arrival of the workbook. It should bridge the gap between managerial insight and organizational implementation. The Workbook is accessible, regardless of an individual's role. A whole organization might be energized and engaged using this step-by-step guide."