More About The Book:

• Ordering Information
• What People Are Saying About
  Seamless Government

Table of Contents

Preface

Acknowledgments

The Author

Part One: New Realities for Public Agencies

The Quiet Revolution in American Government

The Evolution of Work in Public and Private Bureaucracies

A New Approach to Work: Re-Engineering and the
Seamless Organization

Part Two: Re-Engineering Public Organizations: Principles, Strategies, and Guidelines

Principles of Re-Engineering

Setting the Stage for Re-Engineering

Re-Engineering Step-by-Step

Overcoming Public Sector Constraints

Aligning Systems to Support Seamless Work

Part Three: Pulling It All Together

Re-Engineering Lessons from Two Agencies

Getting Started on Re-Engineering

Conclusion:

Working Without Walls

References

Index