What's New?

Russ Linden & Associates is a management education and consulting firm, providing services that support organizational performance and change.

We offer open enrollment workshops as well as customized programs in such areas as collaboration, creating a customer-focused organization, the human side of change, and organizational learning.

Russ Linden's Management Columns:

Russ is one of a group of authors who write columns for the "Management Insights" series. These weekly columns are published online by Governing Magazine, and by Harvard's Kennedy School of Government. To see all of Russ's past columns, click on the Governing cover to the right.

Here's his latest column:

Innovation and Government's Fear of Failure

When it comes to trying something new in the public sector, we're especially averse to risk. But there are ways to gain support for these kinds of initiatives.

"Why can't government be run like a business?" How often have we heard that question? In my mind, many government functions should be run in a business-like fashion; help-desk units, customer-service offices, financial transactions and dozens of other government activities should seek out and adopt the best private-sector practices. But many Americans really don't want government to act like a business if that means investing their tax dollars in innovative (and thus risky) programs.

Any experienced entrepreneur knows that the process of innovation involves trial and error, and often failure. Think of your favorite high-tech companies. Many of them -- Apple, Twitter and PayPal, among others -- began with failures. Indeed, Silicon Valley entrepreneurs have a mantra: "Fail fast, fail often." They know that you rarely get it right the first time. Develop the product, get the "beta version" in the hands of some users, learn what doesn't work, fix it and repeat the process until you have a winner.

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For the full column, click here, and for a complete list of columns, click the GOVERNING cover on the right.

Russ' Management Columns are now posted on his blog where you can also sign up to receive his columns as a quarterly email. See directions for signing up on the blog-site, to the right under Russ' photo.

For A Good Read Try:

"The Trusted Leader"

Most government agencies are filled with "technocrats"- employees with strong technical skills who are most comfortable working on the operational aspects of thier jobs. It sometimes takes years before they learn what Bob Stripling, a long-time city manager, discovered. As Bob puts it, "The longer I work in this business, the more I realize that it's fundamentally about managing relationships."

That's one of the key themes running through "The Trusted Leader". It shows how managers and leaders in government are finding ways to build trust, work across boundaries, and connect with a variety of stakeholders. Russ is pleased as both a contributer to this book, and a teacher in this field, to recommend this title as an insightful aid to those looking to broaden thier understanding in this area. For more on this new title, as well as ordering information, click on the cover below.

The Trusted Leader

 

Russ' latest book, is available
at the following location:

....copies are also available at Amazon.com, and Barnes and Noble.

What People Are Saying About

Leading Across Boundaries


Russ's Most Recent Columns on Management in Governing Magazine.


Russ's Most Recent columns on management innovations posted on the Public Manager website.


New PowerPoint:

The Art of Implementation


Previous Book:
Working Across Boundaries

What People Are
Saying About

Working Across Boundaries

 


Are you a "Collaborative Leader"?

Collaborative leaders understand how to lead as a peer (not only as a superior). They know that many of their most important projects require cooperation from people over whom they have no formal authority. Thus, they use the art of influence to gain cooperation. Read Russ's article on collaborative leadership, which appeared in the summer, 2003 issue of the Leader to Leader journal. Click here to see the article in its entirety.


"The Quest to Become 'One' "- A Report by Russ Linden*

Have you ever wondered,"How do I get all of the employees to start pulling in the same direction?" "Why do some managers still make it thier career strategy to hoard information instead of sharing it?" "Why is it difficult for the workforce to see the big picture?"

In recent years, several large federal organizations have tried to answer these questions through initiatives aimed at getting all of thier untis to work as "one". This report describes three such efforts in detail, at the Department of Veterans Affairs, Department of Transportation, and NASA. Each used different approaches, but they undertook their initiatives for the same reasons: their customers demanded it, ans they couldn't succeed as fragmented entities.

This paper examines what it means for large public agencies to work in an integrated way, across the hurdles faced in doing so, the strategies that seem to work well, and some lessons learned.

read more >

* This report was published by the IBM Center for Business of Government. You can learn more about ths Center at: www.businessofgovernment.org.


Location:
336 Parkway Street
Charlottesville, Virginia 22902
Contact:
Phone: (434) 978-7775
e-mail:russlinden@earthlink.net

Website updated: March 28, 2013

PowerPoints updated: March 18, 2009